This Privacy Policy explains how get win collects, uses, stores, and protects the personal information of players in the Philippines. By registering an account or using our platform, you agree to the practices described on this page. We are committed to keeping your data secure and handling it responsibly at all times.
A clear breakdown of what personal data get win collects from Philippine players and the specific purposes for which it is used.
When you create an account on get win, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old, and set up your account correctly. Your date of birth and government-issued identification details may also be requested during the verification process to comply with Philippine gaming regulations. We do not collect more information than is necessary to operate your account and keep it secure. All registration data is stored on protected servers and is accessible only to authorised personnel involved in account management and compliance.
To process deposits and withdrawals, we collect payment-related information such as your GCash number, bank account details, or other local payment method identifiers used in the Philippines. We do not store full card numbers or sensitive authentication credentials; payment processing is handled through secure, regulated channels. Transaction records including deposit amounts, withdrawal requests, and timestamps are retained as required by Philippine financial regulations and for the purpose of resolving any disputes. All payment data is encrypted in transit and at rest. If you have questions about a specific transaction, you can raise them through the support process described on the FAQ page.
We collect records of your gaming activity on the platform, including bets placed, games accessed, session durations, and outcomes. This data is used to operate the platform correctly, calculate VIP loyalty points, detect unusual patterns that may indicate problem gambling or fraudulent activity, and improve the overall player experience. Gaming activity records are also required for regulatory reporting purposes under Philippine gaming law. We may use aggregated and anonymised gaming data for internal analytics and product development, but this data cannot be used to identify you individually. Your gaming history is accessible to you through your account dashboard at any time after logging in.
When you access get win through a browser or the mobile app, we automatically collect certain technical information including your IP address, device type, operating system, browser version, and session identifiers. This data is used to ensure the platform functions correctly on your device, to detect and prevent unauthorised access, and to diagnose technical issues. We may also collect approximate location data derived from your IP address to confirm that you are accessing the platform from within the Philippines, as required by our operating licence. This technical data is not used for targeted advertising and is not shared with third-party marketing services. You can find more information about app-specific data collection on the App page.
Philippine players have clear rights over their personal information. Here is how get win upholds those rights and the safeguards we have in place.
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with applicable Philippine data privacy law. Requests can be submitted through the support process on the FAQ page.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details directly through your account settings after logging in, or contact support for changes that require verification.
You may request the deletion of your personal data, subject to any legal retention obligations we are required to fulfil under Philippine regulations. Deletion requests are processed after account closure and identity verification. Certain transaction records may be retained for the period required by law even after deletion of other data.
get win applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with access to player data are subject to confidentiality obligations. We conduct regular reviews of our security practices to ensure they remain effective against evolving threats. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine regulatory authorities in accordance with applicable law. If you believe your account has been compromised, please report it immediately through the FAQ page support channels so we can take prompt action to protect your account.
We do not sell your data. Here is a straightforward summary of who may access your information, how long we keep it, and how we handle changes to this policy.
get win does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data with carefully selected service providers who assist in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, all of whom are bound by strict confidentiality agreements. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event that get win undergoes a business restructuring or acquisition, player data may be transferred as part of that process, and you will be notified in advance. Any third party that receives your data is required to handle it in accordance with applicable Philippine data privacy standards.
We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable in the Philippines. Gaming activity logs are retained for the period required by our operating licence. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you. If you would like to know the specific retention period that applies to a particular category of your data, you can submit a request through the FAQ page.
get win reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or regulatory guidance applicable in the Philippines. When material changes are made, we will notify registered players via the contact details associated with their account, and the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. Continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact support to request account closure. For any questions about this policy or how it applies to your account, please visit the FAQ page where our support team can assist you.
If you have any questions about how get win handles your personal information, or if you would like to exercise any of your data rights, visit the FAQ page or log in to manage your account settings directly.